Published inBe Customer SmartAI Assistant — Customer Journey (Hospitality)We have recently teamed up with our Virtual Customer Service Assistant (The VCSA) to discuss and figure out critical points of the…1d ago1d ago
Published inBe Customer SmartClaude Sonnet (LLM) and VCSA — ‘a Match Made in Heaven’When it comes to marrying an LLM (Large Language Model) and a VCSA (Virtual Customer Service Assistant) we believe that Claude 3.5 Sonnet…6d ago6d ago
Published inBe Customer SmartAI Assistants: Dos and Don’tsWhen it comes to AI Assistants, like any other product or process, there are specific guidelines to follow. In other words, Dos and Don’ts.Nov 11Nov 11
Published inBe Customer SmartWhy Do We Love Claude?Meet Claude 3.5 Sonnet — Large Language Model by Anthropic, who is our favourite LLM.Nov 9Nov 9
Published inBe Customer Smart‘How Not To’ Series: A Rather Thoughtful AI AssistantWe love Austria. We love mountains. And we love Austrian mountains. That’s why it is so upsetting to see Austrian Tourism Authority in…Nov 8Nov 8
Published inBe Customer Smart‘How Not To’ Series: an AI Assistant Who Doesn’t AssistThe only reason GHotel Hotel & Living Bohum came to our attention was the mention of ‘Fritz’ — a virtual avatar that has been claimed by…Nov 7Nov 7
Published inBe Customer Smart‘How Not To’ Series: Club Med AI Assistant Who Goes in CirclesClub Med, previously known as Club Méditerranée SA, a French travel and tourism operator headquartered in Paris, has recently announced the…Nov 6Nov 6
Published inBe Customer SmartDon’t Mistaken AI Concierge with a Simple ChatbotDefinition of AI Concierge:Nov 2Nov 2
Published inBe Customer SmartTraining: Humans vs AI AssistantsExcellence in providing services comes from training and practice. Practice leads to gaining experience. In fact, it is essential to…Nov 1Nov 1
Published inBe Customer SmartTasks an AI Assistant Excels AtWhen considering Virtual Assistants (the VCSAs), prioritise attributes such as information, accessibility, friendliness, and flexibility…Nov 1Nov 1
